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Warranty and order management

Warranty 

To the CES BATTERY BOX system is standard related the warranty period in time duration of  2 years. As the customer, you have the possibility to prolong the warranty of the device for 5 or 10 years by your installer. You will receive the warranty confirmation by the form of special document, which includes description of warranty and serial production number. The service company in the case of fault guarantees on the base of warranty the change of original spare parts, service works and the transport connected with this. In the case of need is to the every user of CES BATTERY BOX system at disposal the telephone operator in the frame of our customer support.
       

Demand and order
 

In relation to set rightly the parameters of your hybrid system and to set them with maximum efficiency, we abide by the creation of offer a few important rules, in order to answer your needs. No less important is for us the abidance of time frame of individual steps, in order to that you can make an idea about extent of your order. 


1. In the case of interest in CES BATTERY BOX, please fill in the demand blank (in the frame of prepare order acceleration please fill in as many information as possible) – the blank you can find HERE 
2. After sending you will receive a confirmation e-mail with summary of all data about your property and information regarding next steps
3. After receipt of your demand you will be contacted by ČEZ Solární project manager in the case of some missing information, that you can together complete these pieces of information 
4. In the case that any information is not missing, you will receive in the same time limit the orientation offer on system supply 
5. After sending the orientation offer you will be contacted by our project manager and he answers possible questions 
6. If you decide for getting of hybrid system, you can arrange a personal visit (in order to verifying of real situation and determination of assembly place etc.) and our certified partner processes end binding price offer for you 
7. During the whole time you can ask for any request or question – we follow the settlement of your order till the end of individual installation and we will be glad to answer you any questions after it, too

If you wish be from now informed about CES BATTERY BOX news, give us the permission to sending these pieces of information by e-mail (through contact blank HERE or let us know at info@cesbatterybox.com)

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